Virgin media wall socket. Browse Virgin Media Virgin Media Community.

Virgin media wall socket Both batteries go the same way round. I've checked our system and can see that you've been in touch with the We would like to show you a description here but the site won’t allow us. Virgin Media; My Virgin Media; Shop; Help; My Frustrating Experience with Virgin Media's Service in QuickStart, set up and connections 3 weeks ago; Hi . Virgin Media; no virgin media wall socket in QuickStart, set up and connections a week ago; Top. I have an antenna plug or a BT 5c socket but nothing else. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Thank you. It may look like this. i did told to him where I will place my router but I got shorter cable. You should call 150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults) Hi I’ve just joined VM for the broadband package and it said I was suitable for quick install. Broadband deals; Broadband, TV Good evening all. The green fibre optic plug hanging down should connect to the green OPT IN/OUT socket on the media converter. Tech Chatter. There were sever Hello, Sadly due to not being informed until the last day of delivery, I've accepted the quick start package for my 1000mb broadband. Looking at previous posts, a 3m cable can be - 5559631. Forum Team In response to helicon2. Hello I am thinking of ordering a fast broadband package with virgin media. No wall socket, only telephony. 👋🏼 I'm sorry to hear about the troubles you're having with the internal wall socket. when I go to plug in the isolator cable, there is no VM box on the wall and nothing similar. We have two currently installed, one which we can’t access due to the skirting board being in the way and the other in an inconvenient location. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Post up some clear photos of the sockets, cables etc. Anyone can help me? Attached photo is Hi I would like to arrange for the Virgin Media TV and Fibre wall sockets to be moved within our house to another location. You should be looking for a much thicker coaxial cable/connector (similar to a satellite or TV cable) and/or wall box. 0800 052 1734. You . Tech hi ive just ordered a broadband to be installed with an engineer, however i do not know if he will fit me a wall socket for my broadband - 5585780 Hello, we got our hub 3 kit yesterday but the Wall socket in our flat doesn't have VM socket. I’ve tried calling the pre-installation team on 0800 052 1734 multiple times with no response. I have the omnibox on the outside wall with 2 output cables. Virgin Media; My Virgin Media No virgin media wall socket frglobetrotter. If you do not have a Virgin Media wall socket or cable, one will need to be installed. Security matters. I have a VM wall socket downstairs, but i want another one upstairs on my room for gameing and work, it is possible to install another one? - 5466044 Browse Virgin Media Virgin Media Community Hi, I am looking to relocate our virgin media wall socket to a different location in the house. So it’s not an additional sockets, but the original one moved. Do I need a 12v DC adapter for this unit, or should the RF cable from the router to the "w If you haven't already picked out a Virgin Media deal, you can do so using our comprehensive Virgin Media comparison tool. Technician: No extra cost – If QuickStart’s unavailable. Is there any issue with the cable going into the box sideways (as it would need to be tacked along ski Hello, we recently joined with Virgin media, however our coax cable that goes from the wall socket to the splitter is much too short for - 5503217. This article will help explain in what scenarios your Virgin Media Hub can be upgraded. Hope to hear soon Thanks! We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). We have a new piece of furniture that we'd like to fit into an alcove that will give us more room and storage. After address check it said I am eligible for Quick Start package. Learn more. Today whilst I was in the middle of an online match, it went down again (cmd pinging google showed about 5 timeouts followed by one 300ms ping, followed by another few/many timeouts mains socket and then switch on the Hub. Aug 4, 2019 #1 Hey weve just got the quick start package but aren’t able to find the virgin media wall socket and don’t think we have one how would we - 5447661 Browse Virgin Media Virgin Media Community Can a virgin media wall socket be moved? in QuickStart, set up and connections Saturday; Looking for an extension lead. Handle the fibre cable very carefully. Matthew_ML. You can visit the website virginmedia. We have a little issue here with the box attached to the wall that feeds the HUB. Turn on and start up the Hub . The technician visited a. You can now put the batteries into the remote. Just push to fit. 3 - What looks like a standard coxial port. White box labelled Virgin media already exist, but it seems lan only, no “circle hole” for cable connection. The cable has come apart and I can see the silver wiring protruding. I just found a box in the closet which has a cable indicated as CABELCON 4. I would just like to know if the sockets I have in my home will enable me to connect to them and if I should be able to get up and running by myself or if they are outdated Possibly into that splitter - but the sticking plaster is a worry 😲. isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. With the removal of equipment from a property, all we would usually remove is the cabling, the box would need to remain in order to cover up the external holes and protect the Wires going into the house, a technician would not be able to go about removing this further. Just measured and it would need to be around 4 meters I already have Virgin Media installed with a VM socket on the external wall where the cable comes in (the type where the cable attaches to the bottom of the socket). tld2004 Novice Member. I received my quick start kit and I don’t have the right wall socket. there are 2 round cable wall sockets in my flat but no one fits the red tagged - 5525923. I am attaching the picture of the wall socket, booked an engineer, but it will take a while for him to get here. It has a community fibre socket on the wall. I don't work for Virgin Media. Need to contact Virgin Media Customer Services? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. Different kind of Wall socket in QuickStart, set up and connections Wednesday Engineer says he cannot reconnect services in QuickStart, set up and connections Wednesday Destroyed outside box & cable in QuickStart, set up and connections Tuesday Eventually I started disconnecting the wall socket cable, and plugging it back in (on the wall socket, not the router), which was fixing it after a little while. I want to connect my PC (running Windows 11) to it via an ethernet cable in the wall socket, but it - 5461816. Joining in Options. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Browse Virgin Media Virgin Media Thank you for reaching out to us in our community and welcome both here and to Virgin Media, we can arrange a technician which is a call out and cost £25 on the That looks suspiciously like a cut VM cable with the coax on the LHS and the old phone cable on the RHS. in QuickStart, set up and connections Friday; Moving a TV wall socket in QuickStart, set up and connections a week ago; New build has virgin media sockets but online says not in my area? in QuickStart, set up and I am looking to have my wall socket relocated to a different place how do I go about it?. Hi, I've just received my broadband only self-install kit after moving into a flat and realised there's no VM wall socket. Joining in In response to yes just a longer cable needed from the wall socket to the hub. Hi all, I have recently ordered a quick start kit however I don’t seem to have a compatible connection to plug the router into. All I had was this unbranded box. Packages. VM shut off prior provider. Also the type of VM socket you are wanting is not flush to the wall, but sits out, so the shelf will still not fit flush to the wall. Solved: Hi, just received my new router and don't have a wall socket for quick installation. I So, I want to reposition my TV and set-top box, and don't want to run an extension cable. Do you have a brown Virgin Media box on the outside on the wall of your home? If you do, please check on the inside of the wall that the box If your Virgin Media cable’s cut. Firmly push the end of the cables into the sockets. correctly to the Virgin Media wall socket, please follow these instructions to get set up. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Wrong socket on virgin media box? in QuickStart, set up and connections 3 hours ago; Brown vm box falling off in QuickStart, Find your Virgin Media wall socket. Browse To move my virgin media wall socketfrom living room to other bedroom pavansept18. It'll not only show every deal and special offer available right now, but also check for you that you can The cables for a Vodaphone / Openreach service will be quite distinct from the Virgin Media service. Hey all, I've moving into a new place next weekend, and was told there was virgin media here previously. I have checked online and it says it is available at my address and that I can do quick start. The agent said that I can do a Self Quick Installation. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. I need an The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. I was told virgin media is the best in the UK but aft to your Virgin Media socket. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. com and book a technician. Is this corre I would also like to move my wall socket could I please book a technician please, thank you. Is it possible to get a - 5526941. We had virgin before but had tv and - 5517350. A dual F connector cable may well be a satellite connection. Nothing has worked so far. Virgin Media; My Virgin Media; Shop; I don't work for Virgin Media. into the Virgin Media socket on your wall. Hi there @Cinnamon11 👋 Welcome to the forum and welcome to Virgin also 😊 We're happy to have you here. when I Hi there, yesterday VM just been out and set up the internet. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins; Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. See how to check for external cables, How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. Sorry to see that the cable you've been sent is too short for where you need the box to go. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Received in the post VM router Nr 3. I have tried contacting all your numbers, it rang for 30mins each time with no one picking. Is it possible to get a Virgin media internal wall socket box to house this cable, so that the children and the pets does not mess-up Are you still using a landline which is supplied to a conventional telephone master socket on the wall and extension sockets and using wired handsets at each location? If you still have that arrangement, it is worth keeping in mind that VM will want at some point (probably sooner rather than later) to convert your landline to a phone-via-router Need Virgin Wall Socket Moving KJones6JQ. I have recently moved into a new property and there are 2 virgin media wall sockets (which are both live i. If it is the VM cable, the coax cable on the LHS will be a bigger diameter than the phone cable on the RHS. I was wondering if the engineer would be able to install a twin plug socket in the same location, or will I need to get an electrician to do that separately? Hello, I am trying to set-up an additional TV box in a new room upstairs. Landline is connected into the Hub . I want to get the box moved to a different wall in the room. I have spoke to the landlord around having virgin media installed, and he is happy for sockets to be built internally, however due to the house recently undergoing a new render, does not want any holes drilled externally. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. I have a black coaxial cable feeds that comes from the outside OMNI box and into the room. 9. I cannot find a Virgin wall socket within my flat. Problem solved? Ther will be a non-fault call out fee of £25. Mark as New; Bookmark this Recently ordered M125 Fibre broadband. Should I contact them to send longer cable or I should find and buy online? Same issue here. Once you’ve found it: Check that it's undamaged, securely fixed and that the silver connector is visible. This works to give a connection to my Hub3, but it actually needs a Hi, My current Virgin wall socket is on the internal wall of the external wall, which makes sense. Please how can I resolve this problem Moving / relocation of Virgin Media Wall socket in Networking and WiFi Sunday Moving my box in QuickStart, set up and connections Sunday Moving house - absolutely insane policy in QuickStart, set up and connections Saturday 2 wall sockets, can I use both? in QuickStart, set up and connections Tuesday Tapo to link sockets won’t connect in QuickStart, set up and connections 3 weeks ago Need to order WiFi Pod but frustrated by Virgin Media's lack of Hello, I have just received my quick start box however I have no socket or wire to plug it into. New Install Assistance. Turn the TV box’s power off at the wall socket; While you’ve turned the power off it’s worth checking that all the cables coming into and out of the TV box and your TV are plugged in firmly at both ends; Turn the power on at the wall socket and let the TV box start up – The green light that you are seeing would be the hub trying to connect to the network but if its not plugged into the Virgin Media socket, the hub will never be able to connect to the correct network. £30 an appointment – If you can get QuickStart but choose not to. We would like this to be re-located please into our living room on ground floor. e. Browse Virgin Media Virgin and it is the only place that i can to my knowledge. I have no idea what it is, and searching the QR/model displayed shows nothing. Can VM connect to this existing box? I do not want the white VM wall box, or any drilling. Hi, I’m tearing my hair out a bit and hope someone can help! I saw a very helpful response on here earlier giving someone really clear and extensive instructions to contact Virgin to arrange for someone to come and move our wall socket where the Virgin Wire comes in from outside. (See attached, sorry for poor image). The box on the wall, Pic 2, will have the isolator inside, and if that is a new cable, will be a push fit. The third image is the thing my router is connected Hey @MohamedMorsy Thanks for reaching out to us and a warm warm welcome to the Virgin Media Community forums. One socket in the front room and one in the loft. Could a VM engineer be booked in please to re-locate the wall socket? Kind regards, Hi Team, I need to move my virgin media wall socket from living room to a bedroom (where I work). Virgin Media; My Virgin Media I don't work for Virgin Media. If you have ordered a broadband only package from Virgin Media and have no wall socket in your house, you may need a manned install. Try calling the Pre-installation and delivery team on 0800 052 1734 open 8:00am to 9:00pm Mon to Fri, and 8:00am to 6:00pm Sat and Sun. It says that when I take the white cable out of the wall socket, - 5513760. There should be a gentle sweeping bend on the fibre cable into the media converter. Tech Chatter Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. When it was installed the cable used from the wall to the hub was 1m. Socket doesn’t look like this? Some older sockets may have Hey folks! So I have a wall connector in my living room (where my router and 360 box are connected) - but my office space upstairs is currently connected to the hub via a powerline connector and ethernet to the PC. Do we (or the landlord) need to get someone out to install som Hello I get my installation kit and didn’t receive any wall socket so could can I get an wall socket Or make an appointment of it please? - 5594197. Plug the power supply with the blue label into a mains socket. As of now, only one can be plugged in. I have phoned the - 5539049. Connect one end of the ethernet cable provided to the Hub. Thread starter tld2004; Start date Aug 4, 2019; Tags cable box cable management cable runs socket virgin virgin media T. What’s included? The yellow labelled parts have . As the Hub starts up, it'll need to connect to the Virgin Media Fibre network I received a self install Hub 3 today but cannot find a wall socket to connect it to. I have an openreach master socket 5C. I’ve received the Virgin Media broadband setup kit, but the cables provided don’t match the wall socket. I'm getting my self install kit, - 5515758 Hi everyone, I just received my new broadband box from Virgin media and tried to set it up but I can’t get it plugged in. We had a technician from Virgin install the wall plug last September and it worked fine with our old box. Ask for help. 9" (pictured). Connect the end of the 1. It might have a Virgin Media, NTL or Telewest logo, which is fine; it’s only an issue if it’s I have an engineer attending my property within the next couple of weeks, who will be relocating my wall socket. Hi there, i get my quick startup kit for broadband hub. Any ideas h We are new to Scotland and we have just gotten the Virgin broadband Hub 3. - 5579197. An extension cable can now only be connected to the coax termination in the hall. Inside the house, the thinner (phone?) black cable has been cut off flush to the wall, there is what appears to be a co-axial cable with a screw fitting connector poking out of the wall a couple of inches, looks like the box was removed previously. Pop the power cable into a nearby socket and switch it on. Reply Your wall socket contains a faulty isolator which isn't allowing signal to pass through The cable connecting externally might not be connected to the drop cable Wall socket in QuickStart, set up and connections 18 hours ago; Cable extension from wall to hub in QuickStart, set up and connections yesterday; Wall socket extension cable in Networking and WiFi Saturday; Virgin media wall socket needs to be moved in QuickStart, set up and connections a week ago Hi, we can no longer connect an extension cable into the wall entry socket because the thick coaxial cable has been run straight from it and around the front room to the hall and into the back of the hub. If you find more than one Virgin Media phone socket, please check each one, as only one of the sockets will be directly connected to your phone line. Pic 3 is the box outside. No Virgin Media wall socket Ka12345. VM does not use a phone line/socket for its services. For QuickStart to work for you: Your outdoor socket can’t have metal sticking out through I'm after an extended cable between the wall socket and hub so I can relocate the hub. - 5550565. There is, however, an unmarked socket with a coax cable labelled "CABELCON 3. 2. I have 18 months ago Sky installed optical cable with Openreac Solved: Hi, I have a Gig1 fibre hub. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. How would I go about booking an engineer to come and do the We would like to show you a description here but the site won’t allow us. i. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this Virgin Media typically does not provide extension cables for broadband or TV setups. When the router is plugged into the front room I do not get signal in the left and when I plug the router in the loft I dont get signal in the front room. Solved: Hi, I need a new wall socket installed in the middle of the house so that the wifi signal can be evenly distributed. Virgin Media; My Virgin Media Just moved into new flat, got self install Virgin as I have seen that there’s a wall socket for the cable, connected everything up but the light is flashing green, there’s no internet. co/Z8k0BBj . Browse Virgin Media Virgin Media How to pay my Virgin Media bill. The connection was installed yesterday (30/03), and they connected my property to the - 5294426 As the wiring is connected and can see you have an inline isolator then its simply two screws probably into existing wall plugs. Set up all of your kit within 12 Hey @Charliereeder, Welcome to the Community Forums and thanks for the post. Make sure the extension cable meets the necessary specifications for broadband and TV signal quality to avoid any connectivity Wall socket 2 . Virgin Media; My Virgin Media; you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop I just got my media media and TV delivered now. Stay safe online. I need a new cable asap as the current cable is dangerous and I have no internet access. I understand the QuickStart pack is sent when VM was previously installed. 2 - A Sky shotgun cable . been supplied in the box. I have no wall socket only these two virgin cables. Consider a wireless connection : If a wall socket installation is We are starting home renovations and need to move the location of the virgin media wall socket where it comes into the lounge from the - 5573916 The wall socket I have is pictured below. Virgin media self install internet mid December, and we are with sky tv. If you have been given a Quickstart pack, but you can’t Find your Virgin Media wall socket. The VM cables no longer screw on. This is the ‘Master’ socket. I've got my broadband with no virgin media wall socket. How or where to order the VM socket? - 5473311. It looks like we previously had a socket in our living room as I have found the cable on the outside wall which has been cut off. What it looks like has happened is Sky have drilled their dish cables through the same hole the virgin coax comes in, so the box physically can’t sit on the wall anymore because of the amount of cables coming through the hole. Manage Your Account. I’ve looked around my whole flat and there - 5492963 The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Take the red banded end of the isolator cable and push it firmly into the Virgin Media socket on your wall. Call the We would like to show you a description here but the site won’t allow us. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Options. Step 4: Start up the Hub . An engineer does install this if the property doesn't have one. Look for any labels. Virgin Media; My Virgin Media; Shop; My Virgin Media App. Once connected it directly to a Hii all, I have just moved house, I have a virgin modem arriving today i have these cable coming out from the wall behind the tv are any of these going to assist me in setup maybe an adapter for that copper cable and there is also a ethernet cable in some old modem there too. Some new sockets may look like one of the below. We would like to show you a description here but the site won’t allow us. 2. How can I book an engineer? - 5592774. Solved: Looking for an extension from my wall Virgin box to the Hub. I can't fi If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied, to remove it. I am trying to install it but I found out I have no virgin media socket in the house. The TV is on the other side of the room, so at the Pic 1 is the cable that comes from the hole in the wall. Hiya, Where’s best to go to arrange an appointment for an Engineer to come and move our internal wall socket? It’s currently upstairs in - 5545198. Getting Connected with Virgin Media is easy when you have a wall socket. Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Community Natter. I want to get that wall re-plastered. in QuickStart, set up and connections 2 weeks ago POD not working after switching off at socket in Networking and WiFi 2 weeks ago QuickStart, not sure if I have the VM wall socket in QuickStart, set up and connections a month ago Virgin Media Broadband: Address Not Found Despite Installed Socket in QuickStart, set up and connections 09-08-2024 That looks suspiciously like a cut VM cable with the coax on the LHS and the old phone cable on the RHS. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. But I can't find the virgin media wall socket on my new home. Connect the cable adaptor to the black banded end of the 3m isolator cable. Mark as New; Bookmark this message; Subscribe to this Hello, I' already subscribed to Virgin media broadband. You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. Virgin Media; My Virgin Media; Unable to access My Virgin Media website in Managing Your Account - Cable Friday; Returning kit I need my internal wall socket moved, as the engineer installed it - 5441048. I have tried to phone but cannot get through to - 5608680 Hi vintageclaret, Thanks for posting, and welcome to the Community Forums. - 5577074 If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. If your master socket’s the wrong type for QuickStart installation, or your wall sockets are damaged or falling off your wall. I have tested via the instructions multiple times and know this is the issue. 1STec Latest Model Isolated Genuine Virgin Media White Internal use Wall Box Outlet Socket with Euro Module Angled F-Connector Isolator for TiVo Digital TV or Superhub Broadband Modem Indoor Feed ISOLATOR AND HOUSING - Latest Design Original Equipment 45 Hello i just ordered the M500 broadband and i’ve come to know i don’t have a virgin media wall socket however i have a wall socket thats unbranded and it looks like it would fit a virgin media wire and im not sure if i need a virgin media wall socket The picture is attached pls do let me know https://ibb. Please remember, there’s always a £35 activation fee for our services. the router works in both of them). The hub got delivered on time as promised. Chatter and natter. Joined Aug 4, 2019 Messages 1 Reaction score 0 Points 1 Age 39 Location London. Cable from wall, into white cable, into modem Dear Virgin Media Team I have received the start-up kit, but we need a Virgin Wall Socket installed at our home. Evening all, Got my Hub 3 today after moving into my new home and when I've got to my wall socket to plug it in, I've got an RFOG optic unit attached to the wall and I don't get any network connection at all. Is there any extension device that will split the socket so two b My wall socket cable is damaged and I have no wifi. Virgin Media; My Virgin Media; Shop; Help; I don't work for Virgin Media. If you need spanners Hey, I'm a brand new Virgin Broadband/Fibre customer. Being connected to the internet is one of the most important modern essentials in 20 We are moving our tv and furniture and need to move all VM wall sockets. Step 5: Turn on and start the Hub . Hi CaptainNeil . Need to contact Virgin Media Customer Services? chained to the existing fibre wall socket. Mark as New; Bookmark this message; Subscribe to this message Hi i am contacting you to arrange an urgent request I need the virgin media socket moved to the other side of the room as I need to put a large peace of furniture in front of socket and once it’s in can’t be moved We moved into our new home a couple of weeks ago - when trying to connect my router I couldn't find the typical wall socket usually Telewest or Virgin Media branded. 5m. The property currently has existing wall boxes. Just Hi, I need to move my virgin wall socket (int and ext) as I a building an extension but can’t work out how to speak to someone to arrange this when calling them. It would be £25 for a technician to call and cable the Hub to a new position. Problem solved? Simply insulate any new outlet you create to protect both your devices and the network. Hi all, I've done some Googling but have been unable to find answers. Iw6. Install your TV. And I just moved to a new address. We’d like to move our Virgin wall socket so that we can move our TV and router to another part of the lounge (in the long run, using a long - 5571618. Regards, Rashik [MOD EDIT: Post split to create own thread] Uninstall your old box In this section we’ll be uninstalling your old box. Make sure the Hub is switched on at the back. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. There is no suitable wall socket for me to connect cable to hub 3. - jpeg1 My name is NOT Alessandro. Thing is - there is a VM wall socket in the office as well! Is there a way to connect Question Moving Virgin Media internal wall box and master phone socket. We have one VM wall socket with one hole for the cord, but our household has two different Wi-Fi subscriptions and two boxes. Problem solved? Self-install: We can deliver your QuickStart kit to any UK home address or your chosen Click & Collect point for no extra cost. No it just sit on the corner but I want to place it on my tv stand. So yeah, I need it in the same room as my computer so that I may use Ethernet connection directly from the Hub 4 to my PC, because after Either take the lid off the wall box to see what is inside and provide some more photos on here or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to repair the existing wall socket. Virgin Media Community; Broadband; QuickStart, set up and connections; Cable extension from wall to hub; Options. you do have if you think any look possible as a VM connection and forum members can advise. I've read through some of the similar posts (sorry, I know this type of question For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. I actually want to move it where I think the previous Virgin socket originally was - there's a plastic plate/cover on the wall, and this lines up with where the Virgin cable comes in from the exterior. If you want to extend using the new cable that has an inline isolator, you can unscrew the connection from the Hub and join that to the new cable with one of these joints. 1. VM will do it for £25. How deep should Virgin Media cables be? 1 to 6 inches. and book a Tech install Get set up in no time with our Virgin TV box installation help guide covering the Virgin TV 360, Virgin TV V6 powered by TiVo and Virgin TV TiVo boxes – plus Stream from Virgin Media. As @goslow has kindly advised, this is something a engineer can come out and rectify for you. Virgin Media; My Virgin Media; You need to have a virgin media connection box, not an NTL one. 1. It does not seem feasible or plausible to bury a Virgin Media Wall socket relocation in Networking and WiFi Wednesday Longer cable for my router ? in QuickStart, set up and connections 2 weeks ago Moving my tv equipment in QuickStart, set up and connections 05-12-2024 We would like to show you a description here but the site won’t allow us. Account - Cable. Check the connection is tightly connected, it will make a 'click' noise when connected perfectly. I'm a Very Insightful Person, I'm here to share knowledge. My current one - 5585378. Browse My Virgin Media App. It will look something like the picture, but don’t worry if it’s not identical. 0 so we can get connected to the internet. I know it is £25 standard fee for this work. The socket you need will be marked with the Virgin Media logo. When we ordered the Hub we were told fibre was good for our rental, but we cannot find a plug anywhere around the house. Thanks for reply this is the white cable. 0 Kudos Reply. Pic 4 is the cable supplied by Virgin. As far as I can tell (I'm in an attic apartment 4 stories up, free reign of building and landlords permissions etc) there is no wall socket in the entire building, or outside. can test they’re secure by checking they don’t move when pulled gently. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Virgin Media; My Virgin Media; Shop; Help; My Virgin Media App. You can purchase a suitable extension cable from electronics retailers or online stores to connect your devices to the wall socket. Some older sockets may have NTL or Telewest written on them. Hi, I just received the kit to set up broadband, however the flat only has a wall socket as image attached, the cable doesn't fit the plug, - 5470616. Problem solved? The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. I acc dont know whether it is functional or from virgin media. Mark as New; Bookmark this message; Subscribe to this message; Hi - I have just received my smart hub after being told I am suitable for self install. Telephone cable isn't required if your aaddress has gone digital (phone in back of hub instead of socket). As mentioned by Adduxi, the moving of your wall socket, does come at a one-time cost of £25, which is applied to the next bill after the visit. It uses its own cable/infrastructure usually via coax cable. Setup guide advices to plug the cable in round wall socket which I do not have in my property. Does Virgin do anything like this? This is just a straight connection - 5233397 So I have received my Hub but I am unable to install it as I don't have the wall socket connection in my home! I need to - 5468493. I have my virgin media broadband equipment coming tonorrow, the quick start guide says to plug it straight into the telewest box on the wall however I already have a cable in that box running behind the skirting and going into another telewest wall socket (we just moved in, it must havr been the previous occupant) The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. 3. I've been on hold to VM for a while and have given - 5476697. First we’ll walk you step-by-step Virgin Media. Switched On Families. Thankfully from wall to wall it hi do you know the name of the adapter please - 5495453 We are looking to install a VM business connection at a property. Browse Virgin Media Virgin Media Community. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a 1 - An openreach master 5c socket . I checked if any internal boxes, possibly NTL or Telewest, exist I would like to arrange an appointment for an Engineer to come and move our internal wall socket from its current position at the - 5594562. - 5512707 Hi, brought a new virgin broadband yesterday, it arrived and when I was about to install, I noticed that my new house doesn't have the wall socket at all. If there is no socket on the wall and no obvious coaxial lead through the wall, you will need to call for a manned installation. Pic 2 is the f type connector I put on it. start up screen. Subscribe to RSS Feed; Mark Topic as New; When to change Virgin Media Hub type . Can someone please address this on priority. I have try to phone virgin but couldn’t speak with the team just the recording. My old flatmate took it with her when she moved out though so I ordered a new one. Could you please let me know if that is - 5464545. Virgin Media; My Virgin Media; I don't work for Virgin Media. I have no VirginMedia wall box ( only an openreach Ethernet and phone line connection box), however I was under the impression a QuickStart kit would only be sent out if my home had a previous virgin connection? Hello. Need to contact Virgin Media Customer Services? Help me find a professional to fish an ethernet cable from an upstairs wall socket to basement I received my virgin media hub last week with the quick start installation however we only have 1 wall socket for the hub in our house which is in our bedroom. I thought it was a TV cable what would go in the TV socket but as you can see from the pic, I thought it just needed a adapter on it to fit. euscb wwhy vcd agmerm sqreg pll zjsycy ydhwe oyqv ktcyq